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Showing posts with label National Fraud Portal (NFP). Show all posts
Showing posts with label National Fraud Portal (NFP). Show all posts

Thursday, 5 September 2024

Your first line of defence, tracking scams: National Scam Response Centre (NSRC), 997 hotline, National Fraud Portal (NFP), emakMule portal

 

Boosting efficiency: A woman reading about the NFP, which is poised to greatly enhance the process of scam reporting and fund tracing. — AZHAR MAHFOF/The Star


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The platform’s ability to centralise and standardise fraud reporting across play its part and stay vigilant against scammers, say police

Public must play its part and stay vigilant against scammers, say police

KUALA LUMPUR: Check before your click, say the police.

Bukit Aman Commercial Crime Investigation Department (CCID) director Comm Datuk Seri Ramli Mohamed Yoosuf has urged the public to use the SemakMule portal (https://semakmule.rmp.gov.my/) before making any financial transaction online.

“Use the SemakMule portal to verify and check the list of mule bank accounts, phone numbers and shell companies used by scammers.

“The portal was established in 2020 to list phone numbers and mule bank accounts, but it has since been improved to (include) the names of shell companies,” he told The Star yesterday.

Comm Ramli said that so far, a total of 216,074 mule accounts have been listed on the site along with 178,006 phone numbers used by scammers.

“We also listed a total of 3,904 shell companies used by scammers,” he added. 

Some 27 million visitors have logged in to the portal since its inception, and about one million of the searches have been positive, meaning transactions made to mule accounts were prevented.

Comm Ramli hopes that the public would be able to fully utilise the improved SemakMule portal to prevent from getting scammed.

“We will never relent in our enforcement efforts against scam syndicates, but we hope the public can play its part by staying vigilant,” he said.

Comm Ramli said scammers are coming up with new modus operandi to dupe victims into giving them their money, including using generative artificial intelligence to produce fake videos, as well as audio and text messages.

“Scammers are resorting to new and innovative ways to dupe victims. We have encountered cases recently in which scammers used deepfake technology to mimic the voice of a victim’s friend to dupe them.

“Use the SemakMule portal to prevent being scammed. The public can also report any scam to the National Scam Response Centre (NSRC) by calling the 997 hotline,” he added.

According to Comm Ramli, other methods used by scammers include advertising dubious investment schemes on social media and phone scams, where scammers call up victims posing as officers from government agencies.

Meanwhile, on the establishment of the National Fraud Portal (NFP), Comm Ramli said it was a good anti-scam effort.

“We welcome the NFP, especially when it can further enhance the role of the NSRC in detecting scams faster, (enabling us) to help the victims.

“It will certainly boost the fight against scams,” he said.

Comm Ramli also hopes that financial institutions will be able to fully utilise the NFP, to enhance security measures.

“It (NFP) is a step in the right direction but at the same time, we urge banks and other financial institutions to upgrade their security, both internally and externally against any threat be it malware or ransomware.

“We also hope they will be able to better secure the data of their customers as well,” he said.

This year alone, over RM1.6bil in losses have been recorded from commercial crimes, including scams, Comm Ramli noted.

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Thursday, 23 November 2023

Using algorithms to check fraud

New way: In addition to developing algorithms to trace money that could have ended up in the hands of fraudsters, the NFP will be able to forecast the pattern of mule accounts. — AZLINA ABDULLAH/The Star

New National Fraud Portal to streamline end-to-end scam responses

PETALING JAYA: The National Fraud Portal (NFP) will be able to predict the pattern of mule accounts as well as create algorithms to track funds that may have fallen into the hands of scammers, says Bank Negara governor Datuk Abdul Rasheed Ghaffour.

Bank Negara, he said, had decided to put more effort into curbing fraud, especially online financial fraud, as the perpetrators were not only “getting smarter by the hour” but also more sophisticated in their use of new technologies.

These efforts, said Abdul Rasheed, were also in line with the National Risk Assessment of 2023 findings that fraud was one of the five high-risk crimes beside corruption, drug trafficking, smuggling and organised crime.

ALSO READ:  NFP requires certain policies to be effective, say experts

“Bank Negara is actively collaborating with PayNet and the financial industry to launch the NFP by the middle of next year.

“Building on the framework and foundations of the National Scam Response Centre (NSRC), the NFP will streamline the industry’s end-to-end scam response, from initial identification and reporting to the recovery of funds.

“This platform will enhance efficiency by automating processes, enabling a more rapid response to assist victims.

“We envision the NFP expanding to include predictive assessments of mule accounts, advanced analytics, and fund-tracing algorithms,” said Abdul Rasheed, declining to divulge further details.

ALSO READ:  Budget 2024: National Scam Response Centre allocation doubled to RM20mil

PayNet is the national provider of financial market utilities, set up to build inclusive, accessible and efficient payments and financial ecosystems for Malaysia.

Bank Negara is PayNet’s single largest shareholder, with 11 of the country’s financial institutions as joint shareholders.

Abdul Rasheed said since the NSRC was launched in October 2022, it had received over 19,000 reports on scam cases, leading to the freezing of over RM60mil and the identification of 43,000 mule accounts.

The NFP currently being worked on by the central bank stems from the success of measures such as the “kill switch” for customers introduced by all major banks, he said.

“Falling victim to financial fraud is undoubtedly difficult for those affected, with some victims losing their entire life savings and struggling to regain their economic footing.

ALSO READ: National fraud portal to be ready by mid-2024 - BNM

“With the support of the banking associations, all major banks have implemented these measures, including restricting authentication apps to a single device and introducing a ‘kill switch’ for customers.

“We have observed a 58% reduction in unauthorised online banking transactions reported to the NSRC in the last five months.

“Bank Negara is now also assessing a number of additional policy enhancements on the handling of financial scams.

“This includes strengthening the requirements for financial institutions to undertake more robust investigations, adopt stronger preventive controls, and review the effectiveness of these mechanisms.

“We also plan to clarify the responsibilities of customers to protect themselves and their rights if they fall victim to fraud,” said Abdul Rasheed.

Bank Negara’s efforts to curb scams have been ongoing, with the past year seeing financial institutions migrate from the one-time password (OTP) system to having a ‘cooling-off period’ for the first-time registration of online banking services or secure devices and limiting authentication to one device per customer.

Banks now have their own scam hotlines with more advisories for their customers.

A source with Bank Negara said the portal’s secrecy was one of the key factors in ensuring that scammers were not working in tandem with its development.

“It is crucial that we are one step ahead of the scammers. The problem has always been that we are always running behind the scammers, and now we are playing catch-up,” said the source.

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Related stories:

NFP requires certain policies to be effective, say experts

SC ups the ante in war against investment scams

SC receives 2,873 scam-related complaints as at 3Q

Budget 2024: National Scam Response Centre allocation doubled to RM20mil

National fraud portal to be ready by mid-2024 - BNM

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