Enterprise SEO Strategies for 2013

Can you believe it’s almost 2013 already?  That means looking at the future of your marketing plan and the new elements at play.  In the world of Online Search, the impact is real and immediate.  A well planned SEO strategy and digital marketing campaign can make sure your organization remains viable against competitors and increases business margins. Investing in advertising with no distinguishable ROI is a thing of the past for most brands.

The problem with Enterprise SEO Strategy is that it can sometimes overwhelm marketing executives. Executives wear multiple hats and don’t have the time or energy to delve into the nuances of technical implementation or stay on the cutting edge of Search Engine algorithm updates and results enhancements.

In order to help large brands and marketing executives make educated decisions in prioritizing search, we have provided a list of the top 3 strategies enterprise SEO campaigns need.

1. Business Unit & Organizational Alignment – Is your marketing team setting one KPI after another?  Do they live in silos that don’t cross promote sales opportunities? Do you have a clear understanding of where you want to send visitors for particular keywords? Stop the madness!  It’s time to take a step back and really start to integrate across your own teams (whether they be internal, agencies, or both).  Set up a keyword governance strategy so that each business unit understands what their targeted keywords are, why they are targeting them, and how those differ from other business units.  The very nature of this priority alignment and the communication of KPIs allows for strategies that will drive visitors to the appropriate web pages and other digital assets. This also allows business groups to promote each other instead of diluting focus by competing for similar or identical goals.
2. Technology Changes & Implementation – For those of you operating internationally, do you struggle to manage site content across multiple country code top-level domains?  Do you know if your Content Management System is creating parameters that are causing duplicate content or auto-generating pages in an attempt to provide scalable development? You must have an understanding of how your enterprise technology systems are going to play into your SEO strategy. SEO implementation has to be prioritized in the enterprise marketing plan.  IT departments are notoriously resistant to change, an increase in workload, and being assigned tasks where they can’t see the direct value. The Search Engines change rapidly and developers need to be willing and able to adapt.  SEOs also need to do a better job at explaining why the work is important and what the outcome of the work will be to improve buy-in.  When considering your enterprise search strategy, ask yourself these questions: (1) Do you have a large e-commerce system that generates dynamic URLs that vary based on the entry path? (2) Do you have a translation management system that translates all of your content to all regions? (3) Have you updated your translation glossaries to reflect your localized keyword priorities? If you haven’t thought of these questions yet, you probably need to revisit your global search strategy.
3. Understanding The Changing Search Landscape – Search changes fast. There were over 20 major updates in 2012 and many minor adjustments. According to Google’s Matt Cutts at SES San Francisco 2012, their engineers are continually working on new updates. Google algorithm updates, like the Panda & Penguin updates, have real search engine impact and have negatively affected the bottom line revenue for many businesses due to lost rankings.  It’s not enough to mitigate risk; brands need to be forward thinking and stretch their boundaries so they aren’t outpaced by competitors.

“You can never avoid people thinking that SEO is an effort to game the system or Google. Many tricks worked in the past, but as Google tries to continuously improve the quality of search results, many tricks do not work anymore. Being successful in SEO these days involves thinking along the lines of great customer service, offering great products and services, being a thought leader, and building brand advocacy online. Eventually this all helps out in building rankings as you gain more natural links that would not be affected by the Panda and Penguin updates.”  – Benj Arriola

Businesses have an opportunity to expand their organic search footprint by getting up to speed with the new enhancements.  Consider the following areas:

• A renewed focus on thought leadership, content marketing, and social media
• Managing your Google+ brand page and Google+ Places pages for multiple locations
• Determine how your organization will use Authorship tags
• Determine how your audience can engage with your brand on a Google Hangout

If you haven’t at least begun to investigate these strategies, you’re falling behind the curve.  Start to embrace the Google+ world. It’s not going anywhere and users are beginning to adopt it.  Even more importantly your search visibility can be enhanced by rolling out a strategy that makes sense for your brand and locations.

Search will continue to drive traffic for enterprise organizations.  How much traffic really depends on the organization’s alignment, grasp of technology, and flexibility to adapt to the changing environment. 2013 is sure to be exciting, are you ready?

Brent Gleeson, Forbes Contributor

I write about entrepreneurship, leadership, and digital marketing.

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Childcare services: daycare and private nursery businesses

Working couples hit by childcare costs

PETALING JAYA: It's a double whammy for working couples with children maids are hard to find while daycare centres have increased their fees in tandem with higher operation costs.

A check with several centres in the Klang Valley showed that they have raised fees by up to 10% over the past two years.

A staff member at a centre in Bukit Damansara, who declined to be named, said that it had to increase its fees by 10% every two to three years.

The centre, which also offers pre-school education inclusive of daycare for children aged three to six years, now charges about RM1,600 per month.

Another centre in Taman Desa, which offers only daycare for children of two years and above without pre-schooling, charges RM500 a month.

“We charged RM450 last year, but had to increase our fees because food prices had gone up,” said the principal who only wanted to be known as Stacey.

A centre in Puchong has maintained its fees at RM500 per month, but expects to raise it soon.

The centre provides lunch and two snacks, a shower in the evening and assistance with school work for the children under its care.

“We will try to hold down our fees for as long as we can, but foresee having to increase it soon as everything else is going up in price,” said its operator.

Demand for childcare centres in the Klang Valley is especially acute as many families have both spouses working while living away from their parents and relatives.

The scarcity of maids has contributed to the increase in demand.

It was reported recently that agencies were asking Malaysians to pay more for maids from Indonesia even as the Philippines was phasing out the sending of its citizens abroad as domestic workers.

Association of Registered Child-care Providers P.H. Wong said the centres had been affected by the increase in living costs as the price of goods had gone up along with public expectation of the quality of service.

“Parents who want quality service must be ready to pay more. Centres have no choice but to increase their fees to survive,” she said.

She urged the Government to introduce a subsidy for parents who need to care for their children while they were at work.

The Health Ministry had announced stricter control of daycare centres, with regular inspection of nurseries to ensure that they are fit to take care of babies in the wake of deaths from choking on milk and other incidents at these establishments.

Social Welfare Department statistics this year showed that 52% of the 3,238 nurseries nationwide were unlicensed.

However, there is no record of the number of children who died while under their care.

According to news reports, at least 22 children under the age of four were believed to have died while in nursery care between 2009 and this year.

By YVONNE LIM yvonnelim@thestar.com.my

Private nurseries struggle to stay in business

PETALING JAYA: About three million children aged four and below need daycare services in this country but many private nurseries are struggling to keep their doors open.

Association of Registered Child Care Providers Malaysia vice-president P.H. Wong said the Government should extend support to private childcare centres because of high operating costs.

As of May this year, 1,086 childcare centres had been registered with the Welfare Department: 989 were privately run, 16 set up by companies at work places, 67 in government offices and 14 were community-based.

Even for community-based childcare centres, there were few takers despite the RM50,000 set-up grant and annual RM64,000 subsidy given by the Government, Wong said.

This was because the subsidy barely covered operating costs since lower income parents could only afford to pay RM200 to RM350 for each child, she added.

A former childcare centre owner, who wanted to be known only as Cheong, said she closed her centre in Sri Petaling last month after operating for more than two years because the RM600 to RM800 monthly fees she collected from 14 parents could not cover the monthly expenses.

“It was really heartbreaking. I don't want to do it (run a centre) again,” said the 36-year-old.

She could not continue paying the RM3,000 rental for a corner unit house, pay providers' salaries, food, beverage and toys for the children, and utility bills, said Chong who spent RM25,000 to set up the centre.

She also had difficulty looking for care providers because the heavy workload made people reluctant to take the job even if she offered more than the RM1,000 to RM1,600 salaries.

Social Welfare Department legal and advocacy division director Dr Zaitol Salleh said that two nurseries had surrendered their licences from January to May, and on average five cease to operate each year.

Another childcare centre operator, who only wanted to be known as Ooi, said she had to close her nursery in a condominium after operating it for seven years because she could not get baby sitters.

“Most baby sitters prefer to work on their own at home while the young people prefer other jobs,” said Ooi, who is in her 50s.

By LOH FOON FONG  foonfong@thestar.com.my

Google hit with $AUD200k defamation damages

Ad giant's own witness confessed removing dodgy search results is easy

An Australian man defamed by links on Google that associated his name with images of and articles about a criminal has been awarded $AUD200,000 damages.

Melbourne man Michael Trkulja argued that searches on his name, which brought up references to criminal Tony Mokbel, constituted defamation.

Trkulja asked for those references to be altered. Part of Google's defence suggested he had not properly completed forms that would have seen the ad giant alter its search results, but the end result was that Trkulja's name continued to appear alongside references to a nasty gangster called Tony Mokbel. A jury agreed that those results equated to defamation, and Supreme Court Justice David Beach today decided it was $AUD200,000 worth of defamation.

The judgment paints a fascinating picture of Google's response to the complaint, noting that a Google US employee, a 'Mr Madden-Woods', appeared on the stand but that the ad giant did not call anyone to the witness stand involved in handling the original complaint from Mr. Trkulja.

That became important because one piece of evidence offered by Mr. Trkulja was an email from help@google.com stating:

“At this time, Google has decided not to take action based on our policies concerning content removal. Please contact the webmaster of the page in question to have your client’s name removed from the page.”

But the existence of the mail from help@google.com, Justice Beach writes, means the jury could easily “... infer that … Google Inc was well aware of what was being requested of it” and that a more nuanced response was almost certainly a sensible option.

Making matters worse, Justice Beach writes that Madden-Woods “ … conceded the obvious (perhaps somewhat begrudgingly) that it would not take very much effort to work out, from the page of photographs supplied to Google Inc, the identity of the website that linked the plaintiff’s name to Mr Mokbel and Mr Tanner. All one had to do was click on one of the images (the text beneath each image showing that the one web page was involved). At that point it would have been open to Google Inc to block the URL of that page from Google Inc’s searches, in compliance with the plaintiff’s former solicitors’ request.”

The amount of damages awarded seems to have been calculated in two ways.

Trkulja had already succesfully sued Yahoo! over the same matter and been awarded $AUD225,000, but that search engine had published nasty links for longer and that those links stated he was “so involved with crime in Melbourne that his rivals had hired a hit man to murder him”. Google's results stated only that Trkulja “was such a significant figure in the Melbourne criminal underworld that events involving him were recorded on a website that chronicled crime in Melbourne”.

Justice Beach declares that a lesser imputation, but then tried to weigh the number of times each statement would have been read given the respective user bases of the two search engines.
His argument makes for interesting reading:

"While there was debate before me as to the relative popularity of Google and Yahoo search engines, neither side made any attempt to lead evidence of the precise number of publications brought about by a Yahoo search engine as compared to a Google search engine. That said, as was noted by counsel for the plaintiff, in support of a submission that I should find that there were more Google publications than Yahoo publications, while the word 'Googling' has entered the vernacular, there is no corresponding word in respect of Yahoo’s products.”

By Simon Sharwood, APAC Editor
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• Australia on path to social media regulation (10 August 2012)
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China and US, different but similar

The US and China are said to practise very different systems, but only if the details are excluded.

THE world’s two biggest economies exercised the selection of their next leaders just two days apart.

The international media made the usual observation that here were two systems working in ways that could not be more different. That is valid only up to a point, beyond which it only obscures the realities of the US and Chinese systems.

Externally, US democracy is said to offer citizens a choice of government every four years. If an incumbent fails to deliver as promised, voters can vote him out the next time.

China’s one-party system undertakes no regular elections for the public. Every 10 years, the Communist Party meets at a National Congress to identify the country’s next president and prime minister.

The common implication is that while the US system offers freedom of choice, China’s does not. These contrasting stereotypes become fuzzy in practice, however.

The US system sets two presidential terms of four years each as the limit for any individual. If an incumbent opts for re-election, his party is unlikely to entertain any challenger from the party’s ranks.

Thus the party’s candidate is predetermined, beyond the control of even party members. For the other party, some jostling among prospective candidates precedes the eventual candidate, over which ordinary party members may have no choice.

For both parties, money and party machinery (monetised infrastructure) are prerequisites. Any candidate, whether from one of the two main parties or any other, can have no hope of seriously running for the presidency without the vast financial backing required.

That is why in the US and many other Western democratic systems, the choice voters have is only one out of two parties. Third, fourth, fifth and other parties have no real chance, regardless of the value of their policies or the virtues of their candidates.

The supposedly free mainstream news media is also an accessory to this limitation. They give alternative parties scant print space or air time, on the premise that they have little clout, which ensures that they continue to have little clout.

The result is that when either the Republi­can or the Democratic Party wins the presidency, they differ little in the flesh. With hardly any alternative ideas penetrating this political establishment, Republicans and Democrats tend to become more conservative.

As far-right neo-conservatives entered the fray in the 2000 election, both parties moved further to the right. Critics describe the two main parties as merely two wings of the same party, or as being two right wings of the Republican Party.

The US presidency is also the choice of the system rather than of the people. The eventual winner is “elected” by the electoral vote of the Electoral College, rather than the popular vote of ordinary voters.

There are currently only 538 members of the Electoral College who decide on the next president and vice-president out of a choice of two teams. The candidacy that can secure 270 votes wins the White House.

In China, 2,270 delegates of the Communist Party meet at the National Congress every five years to elect the party’s highest decision-making body, the Central Committee (CC). Some 350 members of the CC then decide on the party’s General Secretary and members of the Politburo, Standing Committee and Central Military Commission.

The CC is said to experience high turnovers at election time. In each of the past half-dozen national congresses, more than 60% of committee members have been replaced.

There has also been no shortage of candidates, particularly for this year’s 18th National Congress. It was the first time that nominees for the 2,270 party delegates had been assessed, with candidates continuing to outnumber the available slots.

At this latest National Congress, both a new CC and a new Central Commission for Discipline Inspection were elected. The Communist Party’s Constitution is also being amended, with the main themes being intra-party democracy and fighting corruption.

The governing party’s Standing Committee has also sought the views of other political parties in China on the draft report for the 18th National Congress. President Hu Jintao, as party General Secretary, pledged to strengthen cooperation with the other parties.

Beijing has thus become a magnet for journalists during the week more than for previous National Congresses. More than 1,000 international journalists gained accreditation, with another 400 from Taiwan, Hong Kong and Macau.

If more of Beijing’s proceedings were in English, they would enjoy wider global coverage. That day may soon come as China’s prospect grows.

In 1997, China granted the Carter Center in the US the role of observing village-level elections around the country. The next level of governance, the provincial level, has also experimented with elections for the general public, with only the national level still to do so.

Since 2002, the Carter Center has also played a significant part in voter education in China, on issues like improved governance and political reform. In both rural and urban areas, the Carter Center works with China’s Ministry of Civil Affairs and with NGOs
.
Meanwhile during the week’s 18th National Congress in Beijing, a multitude of issues surfaced for the government to consider. Among these are challenges from growing income disparities, corruption, inadequate market access for local businesses, environmental degradation and moral decay from public indifference to private suffering.

As elsewhere, the responsibility of government is to ensure fulfilment of public welfare without neglecting private business needs. Whereas in the US critics of the government accuse Washington of adopting socialist policies, critics of Beijing accuse the government of abandoning them.

The world’s two largest economies are often compared to see how different they are, while neglecting how much they are similar and how exactly they actually differ. Economically they have become so interdependent within a single global system as to become mutually complementary.

By implication, they are also not as different politically as is so often presumed. While classical ideologists may persist, the reality is that the political business of government has largely become managing national economies competently in a single globalised world.

Kenichi Ohmae is wrong; countries are in no danger of being replaced by corporations in the present or the foreseeable future, no matter how much some corporate budgets dwarf some national incomes. Rather, countries will remain unitary entities, albeit essentially as political economies increasingly governed by national economic needs and supranational economic parameters.

A symptom of this is how economic ideo­logies have replaced political ideologies between the world’s leading major powers. The Washington Consensus of supposedly antagonistic public and private sectors is under serious challenge by the Beijing Consensus of a harmonious complementary relationship between state and industry.

The latter model in Asia originated in Japan, and was soon adopted by the Newly Industrialising Economies (NIEs) of Taiwan, Hong Kong, South Korea and Singapore. Now China is the main player of this game, with its size of play earning it the “Beijing Consensus” as the name of the game.

But some of it had already been seen before in Europe, particularly Germany. It had also been evident in the US itself, in a different time and under a different name.

All of which serves to confirm the unitary nature of the global economy, with time, circumstance and level of development being the real differentials.

BEHIND THE HEADLINES By BUNN NAGARA

Related post:

America's problem: Money politics seldom supports reforms

Don't mess religion with politics!

Religion and politics - that's a potent mix guaranteed to be explosive.  Keep faith out of politics!

IN the run-up to the general election, holding forums on political issues, even in churches, has become fairly common.

While most churches would be careful about bringing politicians into a house of worship to talk politics, there are some that are prepared to organise or at least play host to such events.

Last Saturday, the Oriental Hearts and Mind Study Institute (OHMSI) conducted a talk on “Islamic State: Which Version? Whose Responsibility?” with the keynote address by Dr Ahmad Farouk Musa, director of the Islamic Renaissance Front. The forum was held at a church in Subang.

But the person who captured the headlines was PKR deputy president Nurul Izzah Anwar who was one of the moderators. In response to a question from the floor, she found herself caught in a controversy over whether Malays have a right to choose their religion.

She was speaking to a largely urban non-Malay audience and, as seen in a video recording of the event that has now gone viral, she was greeted with loud applause.

The feisty politician has since denied making any statement suggesting that there should be no compulsion on Malays to be Muslims.

But she earned a royal rebuke from the Sultan of Selangor and she has quickly blamed Utusan Malaysia for allegedly distorting and twisting her reply to a member of the audience.

To make things more complicated, the person who posed the question to Nurul Izzah has now expressed her disappointment over the latter's about turn on the issue.

Lawyer Siti Zabedah Kasim was quoted as saying by news portal Free Malaysia Today that “I believe Nurul Izzah was just trying to impress the people. She didn't think of the consequences.”

For many non-Muslims, especially those living in urban areas, the issue was probably dismissed as a non-starter and seen as another political move to discredit Nurul Izzah.

But for conservative Muslims in the rural areas, it would be unthinkable and unacceptable.

Luckily for Nurul Izzah, the language used at the forum was English and the video that's currently going around does not have Bahasa Malaysia subtitles, thus making the damage less severe for now.

But for Nurul Izzah to deny it vehemently now would suggest that she has woken up to the grave political consequences of what she has done. If there was no impact, she would have just shrugged it off. She now wants to get out of this tricky spot.

The easy part is to blame Utusan Malaysia, which is well known for its nationalist slant, but the pro-Pakatan Rakyat news portal Malaysiakini also carried the same story using the same angle on Nov 3.

Nurul Izzah has also put PAS in a corner. On Friday, PAS spiritual adviser Datuk Nik Abdul Aziz Nik Mat said that if Nurul Izzah had indeed made her controversial statement on religious freedom, “then something is not right” while PAS president Datuk Seri Hadi Awang wanted to hear from her.

Their only purported concerns, or a way out, seem to be that they have doubts over the accuracy of reporting by the media.

DAP strongman Ngeh Koo Ham tweeted last week in support of Nurul Izzah, quoting Article 11 of the Federal Constitution which states that every person has the right to profess and to practise his or her religion. But Ngeh, a lawyer, did not say it has to be read with other applicable laws.

There are laws restricting the propagation of other religions to Muslims. Article 160 of the Federal Constitution, for example, is clear that all ethnic Malays are Muslims. A Malay is defined as someone who professes to be a Muslim, habitually speaks the Malay language and adheres to Malay customs.

The fact remains that the majority of Malays want this to remain as law and as practice and convention.

Nurul Izzah's slip has been seized on by Umno because the fight in the polls is essentially over the majority Malay votes, especially in the rural constituencies which are heavily in favour of the ruling party. Of the 222 parliamentary seats, only about 45 are Chinese-majority in urban areas and there is not a single seat with an Indian majority.

Nurul Izzah's case will also have a deep impact in PAS where the divide between those regarded as sympathetic to Anwar and the more orthodox ulamas is concerned. Former deputy president Nasharuddin Mat Isa, for example, is solidly in the Islamist party despite his overtures to Umno. He has regularly spoken up against the DAP, a PAS ally, but remains untouched because he is said to be protected by the anti-Anwar forces in the party.

The church in Subang has found itself in the spotlight for hosting the forum. Recently, another church which hosted a forum on the elections found its speakers and the media squabbling over the accuracy of some negative remarks made on Pakatan Rakyat.

There's a lesson here keep religion out of politics. But as long as there are politicians masquerading as theologians of their respective faiths, no one will take this advice kindly.

ON THE BEAT By WONG CHUN WAI

Related posts:
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Malaysia is a Secular state or an Islamic country? Oct 31, 2012
Malaysia a transit point for terrorists or a terrorist recruitment centre?  

Former Malaysian leaders were clear on Secularity of the Constitution but their successors today seem unclear!

Former leaders were clear about the secularity of the Constitution. Today, however, not all their successors in the political and judicial worlds seem to agree.

CONTROVERSY over our country’s position as a secular or Islamic state has flared again, motivated by politics, of course.

Headlined in this newspaper in 1983 were statements by Tunku Abdul Rahman (former Secretary-General of the OIC) and former Prime Minister Tun Hussein Onn that Malaysia was and should continue to be a secular state.

Former Lords, President Tun Suffian Hashim and Tun Salleh Abas, were also clear about the secularity of the Constitution.

Today, however, not all their successors in the political and judicial worlds seem to agree.

The recent provocations have triggered recent forums on Muslim history and political philosophy, asking the fundamental question of whether Islamic text and tradition mandate a particular form of government, or merely describe the qualities and virtues that a Muslim society should have.

Even amongst proponents of the latter, there are arguments as to what extent the state should use its power to coerce citizens to mandate or promote Islamic values.

Indeed, Muslim political philosophy is just as lively as Western political philosophy, with lineages of thinkers promoting order and obedience on one side and individual liberty and responsibility on the other.

The historical record, too, shows huge diversity in Muslim governance structures, and still today there are Muslims who justify communism, dictatorship, republican democracy and constitutional monarchy – though in country comparative indices, Muslim monarchies usually fare better than republics, a distinction the Arab Spring seems to reinforce.

Some have pointed out that in drafting our Federal Constitution, our monarchs initially opposed including a declaration that Islam should be the religion of the federation.

Alas, the reason for this has not been properly explained. It has been claimed that it shows that the Malay Rulers were themselves “secular” (which some then incorrectly define as “hostile to religion”).

No, they merely accepted the co-existence of secular institutions alongside religious ones – nothing new, as the Ottomans amply showed.

More crucially, the Rulers and their predecessors had, in law and reality, been Heads of Islam in their own states for centuries.

The Federal Constitution would not, it was thought, affect that, and thus Justice Abdul Hamid’s recommendation to insert Islam as the religion of the federation for ceremonial purposes prevailed.

This idea that religion was a state matter was re-emphasised when Malaysia was created: the first of the 18 and 20 points that Sarawak and Sabah agreed as a condition of merger was that they would have no state religion.

Alas, the Rulers and founding fathers could not foresee how politics would alter the nature of religion in our country, nor predict how check and balance institutions would be weakened in favour of centralising ever more powers in the federal executive.

The administration of Islam was no exception, becoming concentrated in institutions at the federal level controlled by politicians and bureaucrats.

This is the main reason why Islam in Malaysia has become so prone to politicisation.

You can still experience the beauty of non-political Malaysian Islam: the meticulously maintained mosques and cemeteries, the tastes and smells of Raya, the blessings invoked at wedding kenduri, and the harmonies of accompanying nasyid.

The heirs of Al-Idrus, Al-Attas, Al-Habshi, Al-Qadri, Alsagoff and others continue to produce champions of Islamic leadership, philosophy, philanthropy and entrepreneurship.

Despite the noises of those who want to ban concerts on one side and those who support theatre on the other (I recommend Nadirah at KLPac), there is also space for the Maulids of the legendary Haqqani Maulid Ensemble and less famous ones like last week’s session at Istana Hinggap Seremban organised by Persatuan Asyraaf Negri Sembilan.

For centuries, Muslims here have known that Islam can flourish without politics.

The Rulers for their part have continued pushing for progress in this vein: in Perak one of the most exciting recent appointments to the royal court was of Oxford Fel­low in Islamic Studies Datuk Dr Muhammad Afifi Al-Akiti; in Negri Sembilan the palace has hosted efforts leading towards Egypt’s Al-Azhar University establishing a local faculty; and in Perlis the Raja recently hosted Prof Tariq Ramadan’s dialogue with 2,000 religious officials, and last week the Raja Muda graced an unprecedented interfaith forum in the state.

This is the kind of Muslim leadership the country is crying out for, rather than the ostentatious politicisation of religion which has only caused consternation and division.

In the meantime, there is not going to be a political resolution on the Islamic state issue at the federal level anytime soon, and thus it seems sensible to instead re-affirm the intentions of the Rulers and the founding fathers.

Only in this way can we rejoin the dynamic, intellectual, spiritual and moderate narrative of Islam that we were long a part of.

ROAMING BEYOND THE FENCE  By TUNKU 'ABIDIN MUHRIZ
newsdesk@thestar.com.my

 > Tunku ’Abidin Muhriz is President of IDEAS

Related posts:

Malaysia is a Secular state or an Islamic country? Oct 31, 2012
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World's Simplest Management Secret

Forget what you learned in those management books. There's really only one way to ensure that everyone on your team excels.

Management books have it all wrong. They all try to tell you how to manage "people."

It's impossible to manage "people"; it's only possible to manage individuals. And because individuals differ from one another, what works with one individual may not work with somebody else.

Some individuals thrive on public praise; others feel uncomfortable when singled out.

Some individuals are all about the money; others thrive on challenging assignments.

Some individuals need mentoring; others find advice to be grating.

The trick is to manage individuals the way that THEY want to be managed, rather than the way that YOU'd prefer to be managed.

The only way to do this is to ASK.

In your first (or next) meeting with each direct report ask:

• How do you prefer to be managed?
• What can I do to help you excel?
• What types of management annoy you?

Listen (really listen) to the response and then, as far as you are able, adapt your coaching, motivation, compensation, and so forth to match that individual's needs.

BTW, a savvy employee won't wait for you to ask; he or she will tell you outright what works. When this happens, you're crazy not to take that employee's advice!

Unfortunately, most individuals aren't that bold, which is why it's up to you to find out how to get the best out of them.

And you'll never get that out of a management book.

There is no one-size-fits-all in a world where everyone is unique.

Read more:

How to Avoid Social Networking Pitfalls

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Geoffrey James writes the Sales Source column on Inc.com, the world's most visited sales-oriented blog. His newly published book is Business to Business Selling: Power Words and Strategies From the World's Top Sales Experts. @Sales_Source