THE DIFFERENCE BETWEEN JAPAN, KOREA AND US

Politeness rules: Japanese players bowing towards fans after a rugby match in Scotland. Japan is a country where people are polite and friendly – and where everything is done by the book. Deviating from the norm is seriously frowned upon. – ReutersRECENTLY, a Korean journalist stationed in Tokyo wrote an amusing article comparing Japan, South Korea and the United States. He wrote of his experience in each of the three countries when he tried to change the delivery date of a TV he had purchased.

` In Japan, the customer service agent was extremely nice and friendly, but declined his request politely, saying it was against the policy. In Japan, you are rude if you try to change your appointment when the prearranged date is near.

` In Korea, the customer consultant was not particularly friendly, but she changed the delivery date for him anyway. In fact, in Korea it is possible to change your appointment even until the last moment. Koreans are quite flexible about such things. Besides, Koreans are well known to do things quickly, too. Indeed, everything is so fast in Korean society that it surely is convenient to live there.

` Then the journalist wrote that in the United States he could not even talk to the customer service representative. Presumably, when he called, the answering machine put him on hold forever. In my recent experience, I had to wait about 40 minutes before I was finally able to talk to a customer service representative. Although it varies depending on the companies and calling hours, putting a customer on hold for about half an hour seems to be common in the United States these days.

` The Korean correspondent’s comparison of Japan, South Korea and the United States made me smile because it revealed the radical differences among the three countries. Indeed, Japan is a country where people are polite and friendly, and yet they do everything “by the book”. Additionally, in Japanese society it is seriously frowned upon to put someone to much trouble or to take up much of anyone’s time. You should not make yourself an annoyance or nuisance, either.

` South Korea is a country where the people do not always live by the book strictly and thus can be flexible. Although such elasticity may cause problems sometimes, it certainly is convenient for ordinary people’s everyday lives. In addition, Korean society is speedy. Everything is so fast, so you do not need to wait for a long time. Some foreigners like it so much that they decide to live in Korea much longer than they originally planned.

` Compared with Korea, everything is so slow in the United States. For example, when you apply for a driver license or transfer from another state’s license, it usually takes a month to receive the license by mail. In South Korea, you can get your driver license within 10 to 15 minutes. When you submit a paper to an American journal, it takes at least a year to get published. In Korea, it takes only a few weeks.

` Recently, an American friend of mine called a company to paint his house. The company told him that the paint job had to wait for about a year. He also called an electrician to repair an electrical problem in his study. The electrician informed him that he had to be on a waiting list which stretched for about three months. Granted, the Covid-19 pandemic and the current housebuying boom in the United States has had significant effects on supply and demand, but it still is too long to wait.

` In Korea, painters or electricians would come right away when you call them. As for a doctor’s office in Korea, one can drop in anytime, even without an appointment. In the United States, you may have to wait for several months unless it is an emergency.

` In the 1970s, when I lived in the United States, America was a truly advanced country. Everything was so admirable and commendable. At that time, the social system of America was superb, and American society was reasonable and rational. Living in the United States at the time was indeed convenient and pleasurable.

` Half a century has passed. The problem is that the American system has not changed much since then, while other countries have changed rapidly and radically to suit the hyperspeed electronic era. As time goes on, therefore, the once-efficient and impeccable American system has become relatively inefficient and slow.

` Perhaps the American people may not realise it because they have been living in such an environment for a long time. However, in the eyes of young foreigners who are used to speedy procedures and dynamic changes in their country, obviously many things seem to be very slow in the United States.

` In America, when you are a regular customer, not a new one, things are much better. For example, when my toilet began leaking a few days ago, the plumbing company initially set up an appointment to install a new one two weeks later. When notified of the urgency, however, a technician came immediately and took care of it. Thus, it all depends.

` By such comparisons, we can learn many intriguing things about other countries. – The Korea Herald/Asia News Network

`By KIM SEONG-KON 

Kim Seong-kon is a professor emeritus of English at Seoul National University and a visiting scholar at Dartmouth College in the United States.

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Facing polls: Incumbent President moon Jae-in and his Cabinet saluting the South Korean flag before a meeting at the presidential blue House in Seoul - AP

CRITICS have always argued that South Korean presidents all have one serious flaw in common: They fill government posts with people from their own political faction or election ca mp only, regardless of their abilities. As a result, amateurs have run the country, making numerous, sometimes fatal mistakes.

Of course, there have been some outstanding, competent ministers. However, they often could not extend their abilities to their full capacity, blocked by a bunch of amateurs who wielded political power surrounding the president. If Korean presidents had appointed truly capable people to their Cabinets, South Korea would be a much more advanced nation today.

A great leader should have a vision for the future, not a fixation on grudges from the past. Someone who is too preoccupied with past grievances can never become a great leader.

More importantly, a great leader should transcend the gravity of his or her own faction, embracing a “rainbow coalition” of different people. Therefore, a great leader is one who can appoint capable people to important posts regardless of their political stance. And if a leader appoints an able person but does not listen to them, that leader too is not a good leader.

The late Steve Jobs, former CEO of Apple, offered sound advice for all leaders when he said, “It doesn’t make sense to hire smart people and then tell them what to do; we hire smart people so they can tell us what to do.”

Likewise, the president of a country should also appoint smart, capable men and women, and then listen to them and support them.

To the leader who does not like smart people and favours flattering, incompetent people instead, David Ogilvy, founder of renowned PR and marketing firm Ogilvy & Mather, has this to say: “If each of us hires people who are smaller than we are, we shall become a company of dwarfs. But if each of us hires people who are bigger than we are, we shall become a company of giants.”

A nation’s leader, too, can turn his or her country into a place of dwarfs if he or she does not appoint smart, competent people.

To the leader who only likes his/ her own kind from his/her own faction, the great Honda Soichiro of Honda Motor Co admonished, “If you hire only those people you understand, the company will never get people better than you are. Always remember that you often find outstanding people among those you don’t particularly like.”

That is why a great leader should not hesitate to appoint capable people to the Cabinet, even if they are not “one of our own”.

In a sense, the president of a country is like the president of a company. Both should have competent staff members to make their institutions flourish. The only difference between the two is that unlike a company president, a nation’s president should be diplomatic and embrace even political dissidents. If the president of a nation wants to work with ideological followers, school friends or hometown associates only, he or she cannot become a great leader and will consequently ruin the country.

At Seoul National University (SNU), I led three major institutions for eight years. At each institution, I appointed truly able specialists to help me run the institutions successfully. In fact, I helped them work freely to the full because they, not I, were the experts in their fields. Thanks to these extremely competent experts, my institutions thrived as among the best SNU institutions.

However, problems occurred when the administrative assistant, whom the university appointed, worked clumsily. For example, once my administrative assistant reported to me that since we needed more space, we should close down the big office for emeritus professors. As I had just taken office and did not know the situation well enough, I consented without giving it much thought. Alas! That was a bad idea and a fatal mistake.

You never disappoint or maltreat emeritus professors under any circumstance; they deserve our full respect and esteem. Unfortunately, I was too young to know it and, unwittingly, I became the target of harsh criticism due to the thoughtless administrative assistant. At that time, I came to realise how important it was to have smart, thoughtful staff members.

Recently, Koreans have become concerned about the country being divided into two main competing presidential election camps ahead of elections in 2022. If the newly-elected president follows in the footsteps of predecessors and appoints these partisans to important government posts despite their ineptitude and incompetence, South Korea will never be able to put an end to the evil cycle of nepotism. And amateurs will ruin the country once again.

We strongly hope that the new president finds and appoints truly capable professionals to his or her Cabinet and secretariat, regardless of their political background. Only then can South Korea be on the right track and prosperous. – The Korea Herald/asia News Network

By KIM SEONG-KON, A Professor emeritus of English at Seoul Nntional University and a visiting scholar at Dartmouth College, United States.

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