A love story like a fairy tale

Happy together: Li gazing lovingly at Gan as she admires Li's gift to her for Valentine's Day.

A Chinese man meets a Malaysian woman online, and romance begins to bloom in a special way.

LI Kangyu has not left his house for 30 years. Diagnosed with rheumatoid arthritis, he has been paralysed and bedridden since he was seven.

But his life took an unexpected turn for the better when he met a Malaysian woman Gan Suh Eng by chance on QQ, an online instant messaging platform, three years ago.

Despite being physically miles apart, they were drawn to each other.

“She has opened the windows of my soul,” Li, 39, said.

A year ago today, they exchanged wedding vows and began their life together at Li’s hometown, a village in Tangshan, Hebei province.

Li described their love story, which has attracted widespread media attention, as a fairy tale.

To him, Gan is an angel sent from heaven.

Her presence in his life has opened many doors for him.

Lying on a customised wheelchair given by a Good Samaritan, he can now enjoy the sunshine outside his house with Gan by his side.

Together they have travelled to Shanghai and Suzhou, among other cities, where Li has been invited to give motivational talks.

“A Shanghainese enterprise has shown interest in training me to become a motivational speaker.

“A book on my life story, to be penned by a writer, is also in the pipeline,” he said during The Star’s visit to his house, about 45 minutes by car from the city centre of Tangshan.

It is obvious that the love between the inseparable couple is going strong.

For the Chinese Valentine’s Day, qixi, which was celebrated last Saturday, Li presented Gan with a novelty ring that had a hidden clock face, while she surprised him with a blue striped tie.

Wearing a pink top that he had bought on online shopping site Taobao specially for the occasion, Li was delighted when told that the patterns printed on the shirt were that of Malaysia’s national flower, the hibiscus.

“It was a happy coincidence,” he said.

As Li recounted their first year together as husband and wife, Gan sat next to him, stroking his head affectionately.

They were more than happy to oblige when Gan was asked to give a peck on Li’s cheek.

“In the blink of an eye, a year has passed. We are both tolerant of and accommodating to each other’s shortcomings. Our love has grown deeper,” Li said.

Gan, 36, who hails from Selayang, was smitten by Li’s romantic and caring nature.

“Sometimes he will insist on helping me blow-dry my hair,” the former employee of a Malaysian Christian NGO said.

The couple leads a simple life in the village, surviving mostly on Li’s financial assistance from the government.

Although it is a meagre sum, Gan said the cost of living in the village is low, so they are doing fine.

Family members on both sides, who originally objected to their marriage, have now accepted them.

“My mum now cares about Li more than she cares about me,” Gan protested in jest. “She will ask to speak to him every time we talk on the phone, reminding him to take good care of himself and rest more.”

A local reporter who has been following their story since last year noted that Li appeared rosier and more cheerful.

“I am about 5kg heavier now and I have gained more muscle on my thigh,” Li said.

Their bright and neat space, a room in the house of Li’s third sister, is furnished with a double bed and sofa. Adorning the walls are their wedding photos.

A small wooden table sits on the bed for Li to use his laptop. As he cannot move his joints, he operates the laptop with a mouse placed near his right hip.

Looking ahead, Li dreams of having their own house and raising a child.

“We also want to start a charitable foundation to help the less fortunate. It looks like a far-fetched goal but I believe it will come to fruition one day,” he said.

Check In China by Tho Sin Yi The Star Columnists/Asia News Network

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Selangor state of Malaysia in a mess!

Twists and turns aplenty

It is a mad, mad world in Selangor where the power struggle over the Mentri Besar post has resulted in political crossovers, name-calling, accusations of corruption and talk of fresh elections.

IT was a day of confusing twists and turns for journalists covering the never-ending saga of the tussle over the Selangor Mentri Besar post.

A press conference by the party’s Selangor deputy chairman Zuraidah Kamaruddin at the PKR headquarters took on a pasar malam atmosphere when two conflicting documents were handed out to reporters.

One document claimed that Selangor supported PKR president Datuk Seri Dr Wan Azizah Wan Ismail for the Mentri Besar post while another document nominated deputy president Azmin Ali as the alternative candidate.

The situation turned even more chaotic when Zuraidah, who is known to be an Azmin ally, read from the document supporting Dr Wan Azizah.

It seemed like Zuraidah had switched alliances and thrown her support behind Dr Wan Azizah.

Before the morning’s excitement could die down, reporters began getting whatsapp images of a sensational letter purportedly written by party secretary-general Datuk Saifuddin Nasution to Tan Sri Khalid Ibrahim.

Fortunately for Saifuddin, it was a fake letter or else his goose would be cooked. The fake letter had stated that if Khalid resigned, all the allegations of wrongdoing made against him would be withdrawn. It also offered to make Khalid the state economic adviser with a salary of RM50,000 a month.

Even as reporters rushed to verify the authenticity of the letter, the Mentri Besar had made a highly strategic move to invite the Malaysian Anti-Corruption Commission (MACC) to investigate him on the accusations of corruption that Saifuddin had made against him a few days earlier.

Khalid had sent no less than the chief private secretary to the Mentri Besar to lodge the MACC report. It was Khalid’s way of telling his accu­sers: I have nothing to hide, investigate me.

He is so confident that he is in the clear, he has not bothered to wait for his accuser to go to the MACC; he himself is asking the MACC to scrutinise him. It was a slap in the face of his accuser.

As all this was happening, a news portal reported PAS secretary-general Datuk Mustafa Ali calling PKR strategist Rafizi Ramli “stupid”.

When The Star phoned Mustafa about it, he said Rafizi had made a “stupid comment”.

Rafizi had told a forum on the Selangor crisis that, in the run-up to the general election, PAS had wanted Tengku Razaleigh Hamzah instead of Anwar for Prime Minister. It was his way of explaining PAS’ insistence on supporting Khalid and its opposition to Dr Wan Azizah.

Mustafa is a very courteous politician and he was obviously not impressed by Rafizi’s habit of showing everyone how much he knows about everything.

The media who have been covering the power struggle have often likened what Khalid was going through to a roller-coaster ride but it was reporters themselves who were now feeling like they were on a roller coaster.

Reporters would be chasing one story in the morning. By midday, the story would have been overtaken by new developments and by evening, something new would have happened. That is how convoluted and fast-moving events have been in PKR. It is a mad, mad world in Selangor.

The chaotic press conference yesterday morning was a step forward for the lady president who has been battling public opinion about her candidacy for the challenging job of Mentri Besar.

Zuraidah is not only the party’s No.2 in Selangor, she is also the Wanita chief. Two other Azmin allies, Dr Xavier Jayakumar and Abdullah Sani, were also present at the press conference.

It has been very embarrassing for Dr Wan Azizah that Selangor, where Azmin is the chairman, has been lukewarm about her candidature for the top job in the state.

Azmin would have overtaken her if the matter had been put to a vote in the PKR supreme council meeting that was held to discuss the Mentri Besar candidate and if Datuk Seri Anwar Ibrahim had not insisted on her.

Zuraidah’s U-turn suggests that the powers-that-be in the party have been working hard to undermine Azmin’s base by persuading his allies to change sides.

It has also come at a price and Zuraidah has been slammed by Selangor members for betraying her old friend Azmin.

It was also curious that she signed off her press statement in her capacity as Ampang division chief rather than deputy Selangor chairman.

Zuraidah’s U-turn is unlikely to be a turning point for Dr Wan Azizah in Selangor where Azmin still holds sway.

Moreover, very few are convinced that Dr Wan Azizah will ever make it as Mentri Besar.

Going by the commentary coming from PAS, it is evident that the party will not endorse her when it meets on Aug 10. PAS will continue to insist on Khalid.

The chatter among Pakatan politicians is that a snap state election is the only way out of the mess. The Kajang Move which was supposed to stabilise and unify PKR and its Pakatan partners has morphed into an uncontrollable monster that is about to consume the coalition.

But will the Mentri Besar issue be resolved even if Pakatan opts for fresh elections?

There is no guarantee that the three parties can agree on the next Mentri Besar even if they win. In fact, the coalition will probably crack by the time state polls are called.

- Comment by Joceline Tan The Star/Asia News Network


It's a game of numbers

The role of the Sultan becomes paramount if the political wrangling fails to come up with a solution.

THE raging turmoil in Selangor over the post of the Menteri Besar is testing the tenuous bonds of the Pakatan Rakyat (PR) partnership. Many riveting issues of constitutional law have come to the forefront.

The Selangor MB was appointed by the Sultan of Selangor and there are five main ways in which the MB’s term can come to an end – resignation, expulsion from his party, defeat in the assembly, dismissal by the Ruler and disqualification due to a criminal conviction.

Resignation: If the MB resigns and the ruling coalition (with 44 out of 56 seats) unanimously nominates a successor, a smooth transition is likely. The Sultan’s constitutional role of appointing a new MB will be largely formal.

Expulsion from party: If the MB digs his heels in because he thinks that he has a working majority of 28+1 in the 56-member assembly, an engaging political scenario may ensue. He may be expelled from Parti Keadilan Rakyat (PKR) and be reduced to an independent or join another faction.

Expulsion from PKR does not automatically affect the post conferred on him by the Sultan if Khalid retains majority support in the Assembly. For example Indira Gandhi, Prime Minister of India, was in 1969 expelled from her Congress Party. Mahathir Mohamed was left without a party in 1988 because Umno was declared illegal by the High Court. Yet both premiers retained their posts because it is not party affiliation or party posts but requisite number of legislative supporters that count.

No-confidence: If Khalid does not resign, a motion of no-confidence is a looming possibility. Two examples from constitutional history are: in 1976 the BN majority in the Selangor Assembly dismissed its MB, Datuk Harun Idris, because he had fallen foul of the national leadership. In Kelantan in 1977 PAS moved a motion of no-confidence against its own MB, Datuk Mohammed Nasir.

Khalid is not entirely powerless in the face of such a threat. The Selangor assembly is not in session and the power to advise the Sultan to summon the assembly belongs to the MB and not the Speaker or the PKR leadership.

Under Article 70 of the Constitution of Selangor, six months can elapse between one session and the next and Khalid can frustrate PKR by not advising early summoning of the assembly! The Sultan may, of course, frown upon such unreasonable delay.

A motion of no-confidence needs an absolute majority of the total membership i.e. 29/56 legislators. Many permutations are possible. First, PKR’s 13 Assemblymen (Khalid excluded), DAP’s 15, PAS’s 15 and Umno’s 12 may all team up to oust Khalid.

Second, Umno may support Khalid or abstain but all PR partners (43) may unanimously support the motion. Third, PAS may be divided but even if one PAS member supports PKR’s 13 and DAP’s 15, the motion will reach the requisite number 29. A fourth scenario is that PAS’s 15 and Umno’s 12 may abstain. With PKR having 13 (Khalid excluded) and DAP 15, the motion will fail by one vote! Khalid will have a right to continue. PAS’s role is therefore pivotal.

Dismissal by Sultan: The power of the Sultan to dismiss an MB is not explicitly mentioned in the Selangor Constitution. However Common­wealth conventions indicate that the Head of State has a reserve, residual, prerogative power to dismiss the political executive in some exceptional circumstances.

For example, PM Whitlam of Australia was dismissed by Governor-General Sir John Kerr in 1975 due to the budget stalemate between the Senate and the House and Whitlam’s refusal to call an election to resolve the issue.

In the present scenario, the Sultan can remove Khalid in the following three circumstances.

First, if a majority of the members of the Selangor assembly make a written representation to the Sultan that they have lost confidence in Khalid and the Ruler wishes an immediate sitting of the assembly to resolve the issue of confidence and the MB refuses to advice the Sultan to summon the legislature immediately.

Second, because the assembly is in prorogation, the Ruler can follow Perak’s Nizar v Zambry (2010) precedent and personally determine the issue of confidence by taking note of political realities outside the assembly. The Stephen Kalong Ningkan v Tun Abang Haji Openg (1966) ruling in Sarawak that the issue of confidence must be resolved only in the legislative chamber is no more law.

If the Ruler comes to the conclusion that confidence has been lost, he can ask the MB to resign. If the MB refuses, the Ruler can dismiss him.

Third, if the assembly when convened, votes Khalid out, the Sultan can ask him to resign.

Dissolution: If Khalid is defeated by an absolute majority of the total membership, he has two options: resign or advise dissolution. The Sultan has wide discretion to accept or reject the advice. There are precedents from Kelantan (1977), Perak (2009) and Sabah (1994) when the advice to dissolve the assembly was rejected by the Rulers and Governor respectively.

Appointing a new MB: If Khalid resigns or is voted out but the PR coalition is deeply split over the choice of its MB, then the Ruler’s discretion and wisdom can provide the solution. As on many occasions in the States of Australia, the Sultan can choose a compromise candidate of his choice till the coalition puts its house in order.

Can a woman be appointed as MB? The incredible assertion that she cannot, has no basis in federal or State laws. In fact Article 8(2) of the Federal Constitution is clear that gender discrimination is forbidden except in explicitly specified areas like personal laws.

A “hung Parliament”: If after a new election, no party or coalition in the assembly has a clear majority, the Sultan’s discretion will become pivotal. He may appoint a minority government or a unity government pending a repeat election.

Sultan’s role: All in all, it can be said that in the following critical circumstances, the Sultan holds the key to keeping things on an even keel:

> the summoning of the assembly in case the MB is reluctant to face a vote;
> the discretion to accept or reject the MB’s advice on dissolution in case it is 28-28 on the confidence vote;
> the discretion to accept or reject a defeated MB’s advice to dissolve the assembly after a vote of no-confidence;
> If on a vote of confidence, the floor is split 28-28 for both sides, the Sultan would have the discretion to allow the MB to continue pending elections;
> the dismissal of the MB in the situations outlined above;
> the choice of a new MB if the majority coalition is hopelessly deadlocked over who should lead it;
> after a dissolution, to allow the incumbent to remain as caretaker MB or to appoint someone else as head of an interim, neutral government pending election that must be held within 60 days after dissolution;
> after the election, the appointment of a minority or unity government if the results indicate a “hung” Assembly with no decisive support for any grouping.

One prays that none of the above exceptional powers will have to be marshalled and that Selangor politicians, despite themselves, are able to put the State’s and the nation’s interest above their compulsion for partisan polemics.

-  Reflecting On The Law by Shah Saleem Farquqi

> Shad Faruqi is Emeritus Professor of Law at UiTM. The views expressed here are entirely the writer’s own.

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Tech-Dome Penang project to be ready by 2015; Skilled Staff in Demand

An artist's impression of the RM23mil Tech-Dome in Komtar, Penang.

About Tech-Dome Penang

Tech-Dome Penang is an initiative by the Penang Science Cluster to create a hub for technology learning and exchange of ideas. It will be a vehicle for improving scientific literacy and technology ability in Malaysia.

Located at the geodesic dome of KOMTAR just adjacent to the George Town UNESCO World Heritage Site in Penang, visitors will discover the exciting world of technology and how they work by exploring the world-class exhibits in its galleries. Regular programs will be conducted for schools, colleges and families that are specially designed to cultivate the spirit of inquiry and teach children and teenagers the skills required to thrive in a high-tech, knowledge-based future.

OUR MISSION

• To inspire children and students to become future technologists and nurture the interest to use and invent technology. 

• To cultivate the spirit of inquiry and nurture the passion to thrive in the fields of science, engineering and technology. 

• To showcase the progress of the world’s technology and innovation. 

• To highlight the convergence of technology, industry and people.

Why Do We Need Tech-Dome Penang?

We believe that learning is a lifelong journey of discovery and is not just limited to school lessons. Families, young adults and entrepreneurs are always looking for new ideas and stimulating and meaningful ways to spend their time. By creating Tech-Dome Penang, we will offer visitors fun-filled learning and a place to share ideas and be inspired.

For Penang and Malaysia to remain competitive in the global economy, we must continue to nurture and develop our ability to use and even invent technology. However, the 2011 Trends in International Mathematics and Science Study (TIMSS) showed that the standard of mathematics and science among Malaysian students have been dropping since 2003, and compared to all other countries, Malaysia is the country with the biggest and most drastic drop in scores from 1999 to 2011.

According to the Ministry of Education, less and less students are taking up science at the STPM level. This shows that fewer students are interested in participating in the fields of science, engineering and technology. Tech-Dome Penang aims to reverse this trend and will strive to cultivate curiosity and nurture the passion to thrive in these fields.

Tech-Dome ready by 2015 

THE RM23mil Tech-Dome Penang project, a private initiative with endorsement from the state and Federal Government, aims to be operational by end of 2015.

Penang Tech Centre Bhd chairman Datuk Wong Siew Hai said Tech-Dome, to be located on the fifth floor of Komtar with a 32,000sq ft built-up area, would showcase robotic, electronics and computing and lighting technologies.

“It will also exhibit the history of Penang’s industrialisation, spearheaded by the electronics and IT sectors.

“We have appointed Huettinger, a renowned company from Germany, as design consultant for the project.

“Huettinger is a technology-engineering company specialising in exhibition planning, providing consultation services, and manufacturing of exhibits,” he said in an interview yesterday.

[ Wong says a fully programmable robot called Robo Thespian will be created to educate, communicate, interact and entertain visitors to the science centre. ]

Wong said Tech-Dome would serve as a science centre to inspire children and students to become future technologists and also to nurture their interest to use and invent technology.

“Instead of taking children to movies and shopping, parents will have the alternative to take them to visit Tech-Dome during weekends.

“A robot built by Huettinger will be employed for meeting, greeting, and interacting with the public.
“Known as Robo Thespian, the robot is a fully programmable humanoid robot created to educate, communicate, interact and entertain,” he said.

Wong said the Tech-Dome had so far collected RM3.65mil, of which RM1.15mil came from the state government with the remainder from the corporate sector.

He added that the private sector had also pledged to donate RM2.3mil for the project.

“We still need another RM17.35mil which we are confident of raising by the end of 2014.

“Those who sponsor now will be known as founding sponsors of the project,” he said.

Penang Centre director Yap Soo Huey said unlike other science centres, the Tech-Dome would not just exhibit products.

“It will be designed to link the exhibits to scientific principles and their applications,” she said.

By David Tan The Star/Asia News Network

Penang Tech Centre To Complete Tech-Dome By 2nd Half Of 2015

GEORGE TOWN, Aug 5 (Bernama) -- Penang Tech Centre Bhd strives to complete the RM23 million Tech-Dome Penang project by the second half of 2015.

General manager Richard Chung Chok Yin said the renovation work to house the centre at the Tun Abdul Razak Complex's (Komtar) Geodesic Dome would begin next month and take nine months to complete.

"We still need to raise about RM10 million from the private sector and the public to bring this project to fruition," he told reporters here Tuesday.

Chung said donations could be made online via www.techdomepenang.org and tax-exempt receipts would be issued for contributions above RM50.

A private initiative with endorsement from the state and federal government, the Tech-Dome Penang is aimed at improving scientific literacy and technology acumen among Malaysians.

Earlier, Penang Tech Centre director Yap Soo Huey said a series of roadshows themed the 'Magic of Science' would be held in Gurney Plaza, Queensbay Mall, Gurney Paragon and First Avenue Mall from Aug to Dec to create public awareness on the Tech-Dome Penang.

"The roadshows will showcase science and technology-related activities on nature, math and science, life sciences, robotics and astronomy, mainly for children up to 15 years," she said.

-- BERNAMA

Financial hiccup - needs RM10mil boost

RM23mil Tech-Dome Penang project seeks public donation to help cover RM10mil shortfall. THE RM23mil Tech-Dome Penang project, a private initiative with endorsement from the state and Federal Government, is still short of RM10mil.

Status update: (From left) Chung, PTC director Datuk Lim Kok Khong, Yap, PTC steering committee member Ang Lye Hin and representatives of sponsors at the press conference.

Penang Tech Centre Bhd (PTC) general manager Richard Chung said they needed the financial support from corporate sectors and the public to help turn the project into a reality.

“We welcome any form of public donation. I am sure with such support, we should be able to make further headway in this project,” he said during a press conference in Komtar yesterday.

Tech-Dome Penang is a science and technology centre that aims to be a hub for technology learning and exchange of ideas.

The state government, besides granting the use of Komtar Geodesic Dome to house the centre, also provided seed-funding for the project. The centre is expected to be ready by second half next year.

PTC director Yap Soo Huey, who is also Pulau Tikus assemblyman, said the project would brand Penang as a hub for innovation and creativity.

She said cities that were known for being dynamic, progressive and innovative always boasted of having science and technology centres.

“Look at San Francisco and Amsterdam. That speaks volume of the city itself.

“Besides, we have been hearing that our education syllabus is too rigid, employees either cannot think out of the box or lack ideas when seeking a solution.

“The purpose of Tech-Dome is to address all this. We want to inspire our children to see how technology can be different and how knowledge can be applied to produce wonders. Education is not just about memorising,” she said.

As part of brand-building and public awareness, Tech-Dome Penang will organise nine roadshows scheduled to take place at the various shopping malls in Penang until the end of the year. Each roadshow will last for two days.

The first roadshow will be held at Gurney Plaza this weekend followed by Queensbay Mall (Aug 30/31), Gurney Paragon (Sept 13/14), Queensbay Mall (Sept 20/21), Gurney Paragon (Nov 29/30), Gurney Plaza (Dec 6/7), Queensbay Mall (Dec 13/14), 1st Avenue (Dec 20/21) and Gurney Plaza (Dec 27/28).

The roadshows, themed ‘Magic of Science’, will showcase various science and technology-related activities and games focusing on nature, mathematics and science, life sciences, robotics and astronomy for children aged up to 15.

The public will be able to participate in interesting hands-on activities from noon till 7pm during the event days.

More details on the roadshows can be obtained from http://www.techdomepenang.org or via Facebook /techdomepenang.

Donations can be made at the roadshows. Tax-exempted receipts will be issued for contributions above RM50 or via the website.

Skilled Staff in Demand - Jobs await seekers

Over 2,600 vacancies in various sectors are waiting to be filled and more investors are coming to Penang to offer greater employment opportunities abound including high-value positions over the next few years.

A new investor coming to Batu Kawan has about 300 positions to fill in 2016 and 1,000 in the following five years. — DATUK LEE KAH CHOON

AS of July 2014, there are 2,635 jobs available in Penang, of which 74% are for positions as junior executive and above.

Of the 2,635 jobs, some 475 are in engineering, 222 in marketing and business development, 185 in general and cost accounting, 185 in manufacturing, and 170 in IT-software, while the remaining 1,538 are for vacancies in other sectors.

InvestPenang executive director Datuk Lee Kah Choon said the openings were reported in a popular job portal.

Feedback received by investPenang and Penang Career Assistance and Talent (CAT) Centre, shows there are a number of multinational corporations (MNC) with various vacancies to be filled up.

Lee said a Japanese MNC in Seberang Prai was looking for technicians and engineers as part of its exercise to fill 1,500 vacancies.

“An American MNC in Bayan Lepas is also looking for 50 design engineers, while in the services sector, there are vacancies for 60 finance and accounting officers.

“A new investor coming to Batu Kawan has about 300 positions to fill in 2016 and 1,000 in the following five years.

“Another new MNC in Batu Kawan requires 540 vacancies to be filled by the end of this year,” he said.

Lee said the proposed Penang Business Process Outsourcing Prime project was expected to generate about 21,000 high-value jobs over the next five years.

“Penang is expanding from high-capital expenditure manufacturing and the state’s next growth wave hinges on investments in shared services outsourcing and other services that create higher value job opportunities for the people.

“However, the challenges of availability of right talents and well-trained workforce that meet demands of global investors have to be urgently addressed,” Lee stressed.

Lee said CAT was now working on setting up a fund to provide eligible students with scholarships and loans to pursue tertiary education.

“We are now talking with MNCs and philanthropists in Penang to set up such a fund for CAT to disburse to students, who will then work in MNCs during their vacation and upon graduation,” he said.

Lee also said investPenang was now arranging for foreign students to serve their internship in MNCs here.

“Students from New Zealand should be here next month for their internship in the local MNCs,” Lee said.

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Contradiction blots Obama's legacy with outdated Cold War mindset

Obama insurance conference call providers Russia and the U.S. are sending rather contradictory signals about their relationship.

US President Barack Obama belittled Russia as a nation that "doesn't make anything" in an interview with the Economist on Sunday. He also said that the West must be "pretty firm" with China, as the latter will "push as hard as they can until they meet resistance."

Obama downplayed Russia's role in the international community by saying Moscow is unable to attract quality immigrants and Russia's population is shrinking and aging. He described US tensions with China as "manageable," but stressed that the West should be tough with China when China "breaches international norms," and show China "the potential benefits over the long term."

Condescending to China and Russia, Obama treats both nations separately. He wants to draw more Western attention to China, so there could be more efforts to contain China. Obama paying close attention to China resulted in his "rebalancing to Asia" strategy.

He hasn't shown much belligerence to China and Russia since he took office, but apparently, he lacks strategic insight and the power to control his government and be a good decision-maker. His advocacy is always ambiguous and easily misguided by some emergency issues. Diplomacy will not be a proud part of his legacy.

In the Middle East, the US withdrawal from Iraq under his leadership has not helped sort out the mess in the region. He won't be given a medal for the current situation.

In its relationship with Russia, the US wrongfully kept its momentum to squeeze Russia's strategic space and caused Moscow's intense countermeasures.

Washington and Moscow are now engaged in Cold-War-level tensions, and they will cost the US much resource and attention.

In US-China relations, Obama has also found it hard to fully achieve his "rebalancing to Asia" goals. When the new Chinese leadership proposed the concept of a new type of major power relationship, the Obama administration accepted the general idea, but hasn't accepted the connotations.

Obama has not made constructive contributions to China-US relationships. He cannot make landmark progress if he still clings to an outdated Cold War mindset.

In the next two years before his last term ends, Obama could make himself remembered by making breakthroughs in the Sino-US relationship.

He could work with his Chinese counterparts to work out a framework for both countries, which would influence the entire picture of international relations.

In the early years of Obama's administration, people were impressed by his less strident posture toward international affairs, and this is also why he was awarded the Nobel Peace Prize. But now he has become more self-contradictory.

Perhaps that's how the most powerful man plays his role, held back by many different forces. It seems that only recklessness and strident talk can make the US presidency function well, while forward thinking won't get anywhere.

Source: Global Times

Mercedes-Benz under monopoly investigation in China

A Mercedes Benz hood ornament is pictured at the Jacob Javits Convention Center during the New York International Auto Show in New York April 17, 2014. [Photo / Agencies]

German automaker Mercedes-Benz Shanghai office has been searched by anti-monopoly officials on Monday, China Finance Information reported Tuesday.

Investigators, sent by China's antitrust regulator, the National Development and Reform Commission, visited the automaker's Shanghai office and inspected several office computers, the report said.

It also said that almost all the staff there was questioned and several top management leaders were questioned until 21:00 pm.

The unexpected probe reportedly targets Mercedes-Benz's car price policies and price floor imposed on dealerships in China, said the report quoting people familiar with the matter.

The company has not confirmed the news yet. But an insider said to China Daily website that it is preparing a statement on the issue.

Under pressure from Chinese antitrust regulator's monopoly concerns, Mercedes-Benz was the first to officially reduce the cost of after-sales for its major models by launching its Start Maintenance Menu earlier on July 1.

Covering both smart cars and Mercedes-Benz models, including the A-, B-, C-, E-, GLK-, M-, R-, and S-Class, the cost of maintenance will be cut by 20 percent on average and the reduction for some specific models could be as much as 50 percent.

Then on Sunday, the German automaker announced that it will cut the prices of spare parts by an average of 15 percent in after-sales maintenance for all models from Sept 1.

Mercedes-Benz cuts spare-part prices on anti-monopoly probe	Automakers lower prices following monopoly concerns

Source: Chinadaily/Asia News Network

Incompetent car service centres in Malaysia; Quality and standard need to be regulated!

Higher expectations: A mechanic at a service centre in this file picture.

No joy at car service centres

PETALING JAYA: Malaysians are getting increasingly dissatisfied with the quality of service provided by authorised vehicle service centres.

The J.D. Power Asia Pacific 2014 Malaysia Customer Service Index (CSI) study also found that the expectations of vehicle owners increased since last year. (see below).

Overall satisfaction among new Malaysian car owners slipped three points from last year’s score to 754 out of 1000, the study revealed.

Satisfaction with service provided by Malaysian national brands dipped below the overall average to 744 points, down five points from last year.

On the other hand, the study found that customers expected more from these service centres, compared to the year before.

“The study identified 22 service standards that enhance the overall customer service experience. Customer expectations in 2013 were for service centres to meet 17 of the 22 standards,” stated the study.

“In 2014, customers expected a minimum of 19 of those 22 standards to be met in order to have a positive service experience.”

The study also found that additional services improved customer satisfaction, such as washing and vacuuming vehicles at the completion of the service and making follow-up phone calls to customers after service had been completed.

It stated, however, that only 14% of mass market customers had their service centres carry these out.

Toyota ranked highest in overall customer service satisfaction with a score of 777, followed by Nissan at 776, while Isuzu and Mazda tied for third place at 775.

The study ranks the satisfaction of new vehicle owners on the service offered by these authorised centres in five areas: service quality (38%); vehicle pick-up (20%); service initiation (14%); service advisor (14%); and service facility (14%).

“Brands need to focus on the entire process – from helping customers secure service appointments, to providing top-quality services, to faster service turnaround times, to having friendly and knowledgeable service advisors – all of which contribute to overall customer satisfaction,” said J.D. Power country head Rajaswaran Tharma­lingam.

“Customers have higher expectations, so it’s vital that the automakers’ service centres strive to not only meet, but also exceed those expectations to deliver a satisfying experience for their customers,” he said.

The study measures the overall satisfaction level among vehicle owners who have taken their vehicle to any authorised service centre for maintenance or repair works during the first two years of ownership.

Contributed by P. Aruna & Tashny Sukumaran

Fomca: Quality of service centres need to be regulated

PETALING JAYA: The quality of vehicle service centres need to be regulated, either by the industry itself or by relevant authorities, said Fomca.

“We are also receiving an increasing number of complaints over the poor quality of service provided at vehicle service centres as well as on the quality of the vehicles.

“The industry needs to look at itself and make improvements.

“Malaysians are not getting a fair deal,” said Fomca secretary-general Datuk Paul Selvaraj.

He was commenting on the latest J.D. Power Asia Pacific 2014 Malaysia Customer Service Index (CSI) Study which found that the public’s overall satisfaction had slipped three points from last year’s score of 754 out of 1000.

“The findings of the survey is the reflection of the quality of service being provided.”

An engineer, K. Ramesh took his one-year-old car to an authorised service centre after experiencing some problems.

“My car started jerking. I took it to the centre twice but they could not figure out what was wrong.

“They finally said I would have to change the fuel pump and asked me to wait two weeks until they purchased the part. Then, they asked me to leave my car with them for a week for troubleshooting,” said the 29-year old.

Before sending the car in, Ramesh decided to check with several online forums, and found a simple solution shared by other car owners.

“I tried it and managed to fix it by myself in less that two hours.

“Because of their incompetence, I was given the runaround and would have had to be without a car for a whole week,” he said.

Another car owner, Eric Chia, 27, waited two hours before the centre started servicing his car despite having made an appointment a day earlier.

“I waited two hours before realising that others who came in after me had their cars attended to first.

“When I asked the customer service advisor, he said it was his mistake and apologised,” he said.

To make things worse, the service, which was supposed to take an hour, took three hours to complete.

“I thought they did a thorough job, a month later, my air conditioner was blowing warm air and my engine mounting was loose.

“I had to send my car in again before they finally fixed the problem,” he said.

Contributed by P. Aruna The Star/Asia News Network

J.D. Power Asia Pacific Reports: Well-Informed Customers in Malaysia Have High Expectations for Customer Service


Likely due to cars are expensive in Malaysia, customers are expecting better service when they take their vehicles in for service or repairs, and authorized service centers are not meeting those expectations, according to the J.D. Power Asia Pacific 2014 Malaysia Customer Service Index (CSI) Study^SM released.

The study, now in its 12^th year, measures overall service satisfaction among owners who took their vehicle to an authorized service center for service maintenance and/ or repair work during the first 12 to 24 months of ownership. For the first time, the 2014 study examines service satisfaction exclusively on the mass market segment.

Toyota ranks highest in overall customer service satisfaction among mass market brands, with a score of 777. Toyota performs particularly well in the service facility factor. Nissan ranks second with a score of 776, while Isuzu and Mazda rank third in a tie at 775 each.

The study evaluates new-vehicle owner satisfaction with the service experience by examining dealership performance in five factors: service quality (38%); vehicle pick-up (20%); service initiation (14%); service advisor (14%); and service facility (14%). Satisfaction among mass market brands averages 754 index points (on a 1,000-point scale) in 2014, which is a 3-point decline from 2013.

 
The study identifies 22 service standards that enhance the overall customer service experience. In 2014, customers expect a minimum of 19 of those 22 standards to be met in order to have a positive service experience. In comparison, customer expectations in 2013 were for service centers to meet 17 of the 22 service standards. On average, authorized service centers are implementing 18.1 standards per service visit in 2014.

“Customers have higher expectations, so it’s vital that the automakers’ service centers strive to not only meet, but also to exceed those expectations to deliver a satisfying experience for their customers,” said Rajaswaran Tharmalingam, country head, Malaysia, J.D. Power Asia Pacific. “Brands need to focus on the entire service process—from helping customers secure service appointments, to providing top-quality services, to faster service turnaround times, to having friendly and knowledgeable service advisors—all of which contribute to overall customer satisfaction.”

The study also finds there are additional services some service centers provide that also improve customer satisfaction, such as washing and vacuuming vehicles at the completion of the service and making follow-up phone calls to customers after service is performed. Currently, only 14 percent of mass market customers indicate their service center delivered on both of these services, among whom satisfaction is 797, compared with 729 among customers whose service center did not deliver on both those standards.

Xinjiang's terrorists kill religious leader Imam Jume Tahir in China

Jume Tahir, the China's imam of the 600-year-old Id Kah mosque in the city of Kashgar, was killed Wednesday by "three thugs influenced by religious extremist ideology", the Xinjiang government web portal Tianshan said. PHOTO: AFP 

Xinjiang imam´s murder: 2 suspects killed, 1 detained

The murder of Jume Tahir, the imam of China´s largest mosque in the Xinjiang Uygur Autonomous ...

Imam’s murder is death-knell for terror

Police in Xinjiang Uyghur Autonomous Region announced on Thursday that they had shot dead two alleged religious extremists and captured one man, all of whom are believed to have murdered Jume Tahir, the imam of Id Kah Mosque, in Kashi.

According to a report by Xinjiang's official news portal ts.cn, the three suspects, who had been influenced by religious extremism and intended to do "something big" to make a name for themselves, killed the 74-year-old imam Wednesday after he finished the morning prayer service.

Id Kah Mosque is the largest in Xinjiang. Imam Jume Tahir was a patriotic religious leader who enjoyed a wide reputation and respect among Uyghur Muslims.

He publicly condemned the brutality of extremists after their recent deadly attacks in the northwestern region, which authorities believe to be connected to overseas terrorist groups.

The murder of the respected imam is a hideous crime. It only indicates that the extremists felt growing anxiety and fear over the patriotic religious leaders' public criticism and elaboration of the real spirit of Islamic teachings. They were attempting to create a sense of terror.

The death of Imam Jume Tahir has once again shown the world that the terrorists are the public enemy of all ethnic groups in Xinjiang. They mean to destroy the peace and stability of Xinjiang. They have created one bloody atrocity after another to draw global attention and promote their extremist causes. Whoever stands in their way will become a target.

The repeated deadly attacks have hurt the livelihood of Xinjiang, especially in the southern part of the region, including the tourist resort of Kashi. Local business people, mainly Uyghurs, have felt the biggest impact.

The terrorists are sacrificing the local economic and social progress for their purposes.

Terrorist attacks in Xinjiang seem to be on the increase in recent years. It is no surprise if you also learn about how the separatist World Uyghur Congress has been spreading false information to foreign media, and how the Western media have often been amplifying their prejudice against the Chinese government.

Prosecutors in Urumqi, the capital of Xinjiang, on Wednesday announced they were prosecuting Ilham Tohti, a former lecturer at the Minzu University of China, for separatism. The US Department of State demanded the release of Tohti on the same day. The stance will encourage overseas Uyghur separatists to create more troubles.

However, the extremists' goal to split Xinjiang or mess up the entire country will never succeed. It has become clearer than ever that ethnic integrity is the only choice for people in Xinjiang.

Source: Global Times

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