Are you a manage or leader?

LEADERS and managers obviously have one thing in common they lead or manage teams; but as their titles suggest there are differences between leaders and managers.

As an executive search consultant I have interviewed many senior executives over the years and most of them have indicated that they would prefer to be led than to be managed.

However, I have observed that as an organisation grows it is almost impossible to scale up without a strong management structure. As such, I believe that leadership and management both have a part to play in the growth of an organisation.

The manager

My first encounter with a manager was on my first job. I was fresh out of school and had no knowledge of how an office operated let alone how to use the computer which ran the now obsolete Wordstar programme. I was in awe of my manager. She seemed to know where everything was and always spoke confidently regardless of whom she was addressing. She would also set our targets, monitor our progress and discipline us when necessary. If we accept the definition of a manager as one who directs and controls, then I would say that she played her role well but I found that I was doing the job because I had to and not because I wanted to. My manager was not concerned about engagement as long as we met our targets and would not entertain any queries that would challenge the norm. Whilst I didn't feel that she was someone I could confide in, I certainly respected her discipline and commitment to her job.

The leader

We have all come across leaders who have inspired us at some point in our lives. In comparison with the manager I mentioned earlier, the managing director of the same company was someone who was out to change the world. She was absolutely passionate about what she believed in and her passion was infectious. She spoke with such clarity of thought that I never questioned her beliefs and was glad to work weekends and long hours to be a part of something bigger than myself. Suffice to say that she was an inspiring individual who has influenced my professional and personal life even until today.

The difference

Warren Bennis lists the following comparisons between a manager and a leader in “On Becoming a Leader,” which was published in 1989:

• The manager administers; the leader innovates.
• The manager is a copy; the leader is an original. The manager maintains; the leader develops.
• The manager focuses on systems and structure; the leader focuses on people.
• The manager relies on control; the leader inspires trust.
• The manager has a short-range view; the leader has a long-range perspective.
• The manager asks how and when; the leader asks what and why.
• The manager has his or her eye always on the bottom line; the leader's eye is on the horizon.
• The manager imitates; the leader originates.
• The manager accepts the status quo; the leader challenges it.
• The manager is the classic good soldier; the leader is his or her own person.
• The manager does things right; the leader does the right thing.

As such, we can conclude that not all managers are leaders and some managers may never become leaders. Whilst many of us have come across individuals commonly known as “born-leaders,” who simply thrive in situations that call for a leader to step up to the plate, there are also many who made the transition from manager to leader. This then begs the question: How does one make the shift from a manager mindset to that of a leader?

Given that any kind of change takes time and usually uncomfortable if not painful, I would offer these six areas as the first step in the transition process from manager to leader.

Something bigger than themselves: A leader usually has a cause to champion. A manager who strives to make this transition would have to find something that he or she strongly believes in, in the context of their own organisations or field of expertise. This could include something they feel needs to be changed or an innovative idea they want to see implemented. For instance, a regional sales director whom I interviewed as a potential candidate for an executive search project shared with me that he was hired by his current employer to develop the market for the company's products in Malaysia. However, he felt that there wasn't sufficient demand for their products in one country and he expanded the customer base into China. He successfully created a whole new market for the company and needless to say he was given a promotion for his achievements.

A strategic mindset: A potential leader would also benefit from developing a more strategic view of the business and the industry in which they operate in. For example, managers are usually focused on a function such as finance, sales or human resource. A manager who wants to transition into the realm of a leader would first need to understand how his or her role as a manager adds value to the entire company, the community and the industry. When a manager is able to see the bigger picture, then better decisions can be made that would benefit the business rather than the individual.

Ability to multi-task effectively: Most leaders have the innate ability to deal with many things at once. I'm not referring to being on the laptop or smartphone while meetings are going on, as this will probably be more distracting that productive. Multi-tasking effectively deals more with being able to group similar tasks together and work on more than one item at a time. When there is downtime, this period can then be used to review new information or put together a new group of tasks to be kicked-off next.

Recognising trends: A leader is generally able to see patterns and trends in seemingly unimportant data, even without the help of customer relationship management software tools. They are able to make sense of information whilst managers are often only capable of data gathering and some basic analysis of the information captured.

Long term vs short term: Leaders have a long-term view of the company's direction and the macro factors that affect the business. Their broader view of the situation also gives them an added advantage when dealing with obstacles as they are able to see beyond the immediate issue and make more informed decisions. On the other hand, managers may only deal with short- to medium-term goals and this lack of foresight may limit their ability to make decisions as compared with the strategic view that a leader is able to take.

Ability to communicate effectively: Communication is without a doubt one of the most important skills a leader must develop. Ideally, a leader would be someone who can communicate in a clear message by being both tactful and direct at the same time. A manager without sufficient foresight or empathy tends to be more directive and concise in delivering a message.

Would organisations prefer to hire managers or leaders?

In my view, an organisation needs both managers and leaders for sustainable success. Leaders are usually the ones we see in the limelight, who are highly influential in an organisation. They are also the ones who inspire the rest of the team with their good performance, passion or superb knowledge of an industry. However, they are usually not the ones who would get into the details and execution of projects. This is not an issue for organisations with sufficient structure and headcount to support these leaders but organisations with very leaner teams need leaders who can be hands-on when necessary; failing which the organisation would require the skills and expertise of good managers to fill the gaps. Therefore, in a world where many individuals are able to operate as either a manager or a leader; the ability to wear both the manager and leader hats interchangeably is a highly sought-after commodity.

Talking HR by Pauline NG

Pauline Ng, the managing director of BTI Consultants, encourages all managers who want to become leaders to make the transition but to keep their “manager hats” handy.

Where there’s a will, there’s a way

 

THERE have been calls for the Government to allow the use of English as a medium of instruction in schools again. As there are Chinese and Tamil primary schools alongside national schools, Malaysians should have the freedom for another option. Presently, English as a medium of instruction is already available but only in private and international schools. Only a small percentage of Malaysians can afford to go to such schools.

I HAD my early education at a Chinese primary school in Bidor, Perak. Upon completing my Standard Six examination in the school, I moved on to the Government English Secondary School in Tapah, where I completed a year of Remove Class before going on to Form One.

I had my upper secondary education at Ipoh’s St Michael’s Institution (SMK St Michael Ipoh) and then pursued my tertiary studies at Universiti Sains Malaysia and later at Universiti Malaya.

I taught Mathematics and Physics in secondary schools for many years before being promoted to school prinicpal. I have now retired

Since I was in a Chinese school during my primary school years, I wasn’t at all good in the English language.

However, in Remove Class, I knew that I had to brush up on the language if I were to move up and do well in my studies.

To improve my English, one of the first things I did as a teen, was to keep a diary to record the daily happenings in my life.

My daily jottings also included my thoughts on events and activities both at school and at home.

We used to live in a shophouse. My father used its front portion to run his his Chinese medicine shop. There was a counter from where he conducted his business and surrounding it, were shelves of medicine that we referred to as the “medicine house” in Chinese.

We also had a “money room” but contrary to what most people might think, we did not stash bundles of cash and coins there. In fact, it was a cubicle at the back of our shophouse where my father would count the day’s takings, keep his books and carry out some administrative tasks.

Looking back, learning English has been a long and arduous journey for me — I often mixed up my tenses, misspelt words and even used the wrong words when I wrote and spoke; in fact, in many instances, I would directly translate from Chinese to English!

I cannot help but be amused by what I wrote then — thinking in good Chinese and writing in bad English! It seemed like a comedy of errors.

The image on the right is a page from my diary when I was in Remove Class. It was a Thursday, the 11th day of the first month in 1962. It reads as follows:

The Chinese New Year come nearly. To-day my mother asked us to clean the house. It was a hard work, because we must wash the ground, clean the kitten, door, bedroom, sitting place and money room. We started the work at 10.00am. First we clean the door, than the money room, medicine house, kitten, bed room. We washed the ground. 

All my brothers and sister were worked very hard. At about 2.00pm, we stoped our work and ate something. Then we continued our work. Everybody work with hard and happly. At about 4.30pm we have finished our work. To-day, we all felt very happly.

From the diary jottings above, it is obvious that my English then was “below average”.

However, my reason for attaching this page from my diary, is to urge English language learners not to be discouraged. It is through sheer perseverance that I overcame the challenges before me.

I was passionate about learning English and as the saying goes: Where there’s a will, there’s a way.

By LIONG KAM CHONG, Seremban, Negri Sembilan, The Star

Malware, ransomware attacks are a growing threat to computer and mobile phone!

FORGET pickpockets or thieves. The biggest threat to your smartphone now is kidnappers cyber “kidnappers” that is, with their Ransomware.

As the name suggests, ransomware is a malware (malicious software) that will keep your phone or computer a prisoner until you pay a ransom. Only when the specified amount of money is paid will you be able to “free” your device and access data or information.

Although it is not new ransomware is said to originate from Russia in 2005 and has been attacking many computers worldwide since the Symantec Corp Internet Security Threat Report (ISTR) Volume 18 revealed that ransomware is emerging as the malware of choice because of its high profitability for attackers.

Luckily, says Symantec Malaysia's senior technical consultant David Rajoo, to his knowledge, no cases have been reported here yet.

“However, as the worldwide web has no boundaries and with increasing broadband penetration and as more users are accessing the Internet, Malaysia is certainly exposed to the Ransomware threats,” he says.

Infected machines display messages which demand payment in order to restore functionality. - David Rajoo

Rajoo points out that awareness is key to combat ransomware threat.

As the report highlights, attackers are using deceptive links and poisoned websites to infect unsuspecting users with malicious software and lock their machines.

“The attackers, many of them cybercriminal organisations, then hold users' machines for ransom. Infected machines display messages which demand payment in order to restore functionality,” he tells.

Recent attacks have also displayed images that impersonate law enforcement.

Consumers on the Android platform are most vulnerable to ransomware and mobile threats, says the report.

Last year, mobile malware increased by 58%, and 32% of all mobile threats attempted to steal information, such as e-mail addresses and phone numbers.

Although Android has fewer vulnerabilities, its threats are higher than any other mobile operating system. Its open platform and the multiple distribution methods available to distribute malicious apps make it the go-to platform for attackers, adds the report.

With malware growing sophisticated every day, Rajoo adds, a mix of intelligence-based technologies can provide optimal security to stop new and unknown malware.

To avoid getting infected, ensure the device's software and anti-virus definitions are up to date, and avoid suspicious sites, Rajoo advises.

“We also advise users to use more than antivirus for protection. We recommend using advanced reputation security which provides layered defence. Use more than just Antivirus use a full functionality solution which includes heuristics, reputation-based, behaviour-based and other technologies,” he says, stressing that a key strategy is to fend off threats before they infiltrate your computer system.

Symantec Malaysia's Systems Engineering director Nigel Tan agrees that stopping the threat at the gate is important as cyber criminals continue to devise new ways to steal information from organisations of all sizes.

Staying ahead of attacks

“The sophistication of attacks coupled with today's information technology complexities require organisations in Malaysia and globally to remain proactive and use “defence in depth” security measures to stay ahead of attacks,” he added.

According to the annual ISTR which analyses the year in global threat activity, Malaysia was ranked 35th on its global Internet security threat profile in 2012.

As it highlights, there was a 42% surge last year in targeted attacks globally compared with the prior year.

These targeted cyberespionage attacks, designed to steal intellectual property, are increasingly hitting the manufacturing sector as well as small businesses, which are the target of 31% of these attacks.

Small businesses are attractive targets themselves and a way in to ultimately reach larger companies via “watering hole” techniques.

In a watering hole attack scenario, attackers compromise a carefully selected website by inserting an exploit resulting in malware infection. Through the compromised website, the attackers will target victims who visit the compromised site and take advantage of their software vulnerabilities to drop malware that will allow them to access sensitive data and take control of the vulnerable system.

As Symantec alerts, 61% of malicious websites are actually legitimate websites that have been compromised and infected with malicious code.

Business, technology and shopping websites were among the top five types of websites hosting infections. The shift of focus from government websites indicates an increase in attacks targeting the supply chain cybercriminals find these contractors and subcontractors susceptible to attacks and they are often in possession of valuable intellectual property.

The attack uses the security weaknesses in the supply chain specifically the small businesses to gain access into larger and more secured companies, adds Symantec.

Case in point is that those in sales became the most commonly targeted victims last year.

Another growing source of infections on websites is malvertisements this is when criminals buy advertising space on legitimate websites and use it to hide their attack code.

Tan urges organisations to continue to take proactive initiatives to secure and manage critical information from a variety of security risks, especially targeted attacks in the manufacturing and small business sectors, mobile malware, and phishing threats.

By HARIATI AZIZAN sunday@thestar.com

New China-US relationship can avoid past traps

 

President Xi Jinping of China and President Obama took a walk Saturday on the grounds of the Sunnylands estate in California. 

At the informal meeting between the heads of China and the US on Friday, Xi Jinping expressed China's confidence that the two nations can avoid repeating history of conflicts between two powers; while Barack Obama welcomed China's peaceful rise.

This may be the most exciting statement between an existing power and a rising power. As Chinese, we can feel that the Chinese leader was speaking from the nation's heart, though we do not know if Obama was just trying to assure his guest, or expressing the real feelings of Americans.

This is a reflection of long-term strategic distrust between the two countries. We often doubt whether the real intentions of the US are not as friendly as its leader has stated. On the other hand, the Americans may not really believe what China has declared.

Relations between China and the US are more complicated than ever. There are numerous cases of frictions between the two countries in various areas, which have heavily influenced public opinions on both sides.

China cares about individual issues as much as the US. But it baffles us when the US raises many issues, such as cyber security, to a height closely related to strategic relations between the two countries. Is it a hoax to threaten China, or is it because the US believes each of the issues is more important than anything else?

The US leadership style has changed as each opposing political party takes charge. It appears urgent for each president to solve a particular issue. They have to make sure the handling of the Sino-US relationship is practical and yields tangible results as soon as possible.

It's unfair to think that China does not want to solve concrete issues. But what the US has demanded is often impossible for China to comply with.

Some of the demands are too selfish, which may require China to compromise its national interests while the US refuses to concede an inch. Other issues, such as intellectual property rights, may simply be too complicated to immediately solve.

The new relationship between the two powers will be based on a restructuring of the two countries' strategic thoughts as well as approaches in particular issues. It is not going to be easy for either leader to avoid misinterpreting the other side's intentions.

The new ties will require greater tolerance of each other. China and the US must realize that even a husband and wife can not avoid quarrels and have to tolerate each other.

Although the Sino-US relationship will see ups and downs, we know it would be even more difficult to deal with a major setback, as that would be against this historic momentum - Global Times

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Xi-Obama summit aims to boost ties, aspirations between China and USA

Xi-Obama summit aims to boost ties, aspirations between China and USA

Chinese President Xi Jinping (L, front) shakes hands with US President Barack Obama at the Annenberg Retreat, California, the United States, June 7, 2013. Chinese President Xi Jinping and his US counterpart, Barack Obama, met Friday to exchange views on major issues of common concern. Photo: Xinhua

Chinese President Xi Jinping (1st R) meets with U.S. President Barack Obama (1st L) at the Annenberg Retreat, California, the United States, June 7, 2013. Chinese President Xi Jinping and his U.S. counterpart, Barack Obama, met Friday to exchange views on major issues of common concern. Photo: Xinhua

Southern California residents are preparing a warm welcome for presidents of the world's two largest economies ahead of their two-day summit at Sunnylands. Anticipation is high for closer Sino-US ties that will help people from both countries pursue their own dreams.

"I'm glad that both presidents will come. I'm sure once they see Sunnylands, they'll want to see it again," John Benoit, chair of the Riverside County Board of Supervisors, said of the exclusive Rancho Mirage estate.

Benoit, a local highway patrol commander during the late 1980s when then-President Ronald Reagan regularly visited Sunnylands for New Year's Eve, told the Global Times he was eager to see the winter retreat formerly owned by late philanthropists Walter and Leonore Annenberg become the "Camp Davis of the West Coast" ahead of Chinese President Xi Jinping's visit.

"People in the world all dream about having a better life for themselves and their children," said Benoit, whose father's cousin was a priest in China during the 1940s. Benoit said that both the American and Chinese dreams have their own obstacles and opportunities, adding American people "have more challenges today than in the past."

John Harley, who works at a Riverside County-based company that grows and sells grapes, noted people from China and the US share common aspirations. "We're all people, and we all desire the same things: happiness, love and family," he said.

Harley told the Global Times that his company, which exports grapes to Shanghai and Hong Kong, posts an annual revenue of $15 million. "I see this business growing over the next decade. The better the relationship between the two governments, the better it is for our businesses."

Edward Chenghua Cai, president of the Southern California Chinese-American Federation, noted some Chinese-Americans had flocked to Rancho Mirage two days ahead of the private summit, which begins Friday, to express their hopes for deeper ties.

Wai-Jen Jeffries, president of the US National Organization of Chinese Women, told the Global Times she has personally known Xi for over two decades, having met the president during his visit to the US as  Party chief of Fuzhou, Fujian Province, in the 1990s.

"He's very easygoing and not interested in formalities at all. He calls me 'elder sister' every time I see him," she said of Xi. "I'm sure the two presidents' pragmatism will strike up the two countries' ties and bring people on both sides more benefits."

By Xu Yan and Sun Weichi in Rancho Mirage Global Times

Malaysia needs re-engineering sports, not computer games, junk foods....

Re-engineering sports in schools

KHAIRY Jamaluddin, our Youth and Sports Minister, wants to transform our country into a sporting nation – he has a daunting task to achieve with many challenges along the path of success.

First and foremost, how much time is allocated to physical education in schools? With more children reportedly facing obesity, we wouldn’t even get to the starting block.

Also, our children are too engrossed with computer games and our fields are being hijacked for commercial development, making our children lazier. Let’s not forget too the unhealthy fast food eating culture.

Physical education classes are irregular in schools and disorganised. PE teachers lack the knowledge in sports science or health science.

Most teachers lack the capability to assess a potential athlete as they cannot even explain the percentage of fast and slow twitch muscle fibres and other aspects related to athletic performance such as physiology, physical ability, technical proficiency and psychological predisposition to performance.

Based on feedback, students are just given a ball to kick around without being given much guidance on ball skills. In many cases, students just laze around the field without proper attire.

The main focus of schools, teachers and parents seems to be for students to score the maximum number of “A’s” in the exams, with sports ranking low in priority among the stakeholders.

The million-dollar question now is how are we going to create a sports culture in schools and sell the idea to parents that sports offers great career progression?

Parents have seen that sports does not pay in the long run, except in a few cases like Datuk Nicol David (squash), Datuk Lee Chong Wei (badminton) and Pandelela Rinong (diving) who are positive role models.

There must be a firm commitment from the Government to prioritise school sports, facilities and space for competitive sports and play.

Khairy, our No.1 sports fan must work closely with the relevant stakeholders to promote a strong sports culture among our youths.

C. SATHASIVAM SITHERAVELLU Seremban

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Telcos and Maxis need to reinvent

Maxis has not been paying much attention to its young local talent, resulting in some of these talents making its competitors look good instead.

IT has been an interesting week for the telecommunications sector locally.

Axiata Group Bhd got pre-qualified to bid for a mobile licence in Myanmar, Packet One Networks (M) Sdn Bhd head honcho Michael Lai quit the company and Maxis Bhd saw some staff departures.

Why Lai left is a mystery. Hopefully, he will show up at another telco because he knows the marketing game well.

At Maxis, several personnel have left, with more expected to head for the exit door. Most senior, and some middle-level executives, may also bid their adieus. Those whose contracts are up for renewal may leave because Maxis is on a massive clean-up mode.

Some call it a clean-up, while others say it is a reorganisation. Essentially, it is re-shaping itself to respond better to market demands in view of the challenging times ahead. The consumer is discerning and its competitors have cleaned up their acts.

It might be the biggest company by revenue and subscriber base, but it has competitors who are nimble and agile.

Surprisingly, Maxis has not been paying much attention to its young local talent, resulting in some of these talents making its competitors look good instead. Indeed, Celcom Axiata is looking attractive, and DiGi.Com Bhd, savvy.

What Maxis is facing is a battle both within and without the company.

It has no chief executive officer (CEO), a bloated workforce of 3,500, 24 units/divisions, a seemingly lack of young talent at the top, operational and cost inefficiencies, and it could do better in some market segments by lowering prices and bringing to market more innovation.

“It is hard to find a unit with large numbers of people below 30,” said a person familiar with the company.
The clean-up is the first step in addressing the problem, but is it skin-deep or merely surface-scratching?

Still, all is not lost.It has a great brand, brand loyalty, a wide network - although some hard decisions could have been made - a huge subscriber base, much to the envy of its rivals, and a multitude of products and services.

It also enjoys pole position in the market place.

The key now is to sharpen its focus, reinvent itself, harness its local talent and move forward fully energised. This may take anything from six to nine months, but worth every second in its bid to transform itself.

Next week, the new organisation structure will be out, although the search for a CEO is still on. Succession planning should be considered because at some point of time, the CEO will have to be homegrown. That gives hope to the team.

The future is about a real convergence of mobile and fixed networks, resulting in greater convenience for customers, with portals that can be accessed with all devices, independent of the technology used, says a report.

Making that right call on technology is, therefore, critical, as networks of the future will need a high degree of reliability whilst cleaning up, and at the same time, keeping costs under control, which is vital.

Friday Reflections by B.K. Sidhu

*Business editor (news) B K Sidhu says improve the call quality and there will be happier and loyal customers.